Do you have any questions?
Contact us at websupport@goorin.com, or via phone at 1-877-HAT-1895 (1-877-428-1895) between 6AM and 8PM PT Monday - Thursday, 9AM and 6PM PT Friday, and 6AM and 2PM PT Saturday.

Orders
Goorin Bros. has offered handcrafted quality hats to the general public for over 100 years, starting in 1895 when founder Cassel Goorin operated his business from a street cart in Pittsburgh, Pennsylvania. Today, Goorin Brothers offers a distinguished and resonant collection of unique, luxe hats via several boutique stores across the United States, and online through www.goorin.com.

Payment Options
Goorin.com currently accepts credit cards (Visa, Mastercard, American Express). We do not accept checks or money orders.

We take great pride in our products, so that you can take pride in wearing a Goorin.  After placing an order, you will receive two e-mails: one to verify your order, and another to notify you that your purchase has shipped. And if that’s not enough e-mails, you can subscribe to our mailing list where you can receive sweet nothings and even sweeter exclusive offers.

If you have a Goorin.com coupon code, you may redeem it at checkout to receive a discount on your purchase.

At this time, Goorin Brothers gift cards are not redeemable online. We hope to offer this option very soon.

Sales tax
A sales tax is applied to all orders placed within California.

Canadian customers
Canadian customers are responsible for the payment of duties and taxes. Brokerage fees for orders under $200 CAD will pay $10 CAD. Higher value purchases will pay a discounted but slightly higher rate.

International customers
Despite our cosmopolitan tendencies, Goorin Bros. does not currently sell its hats direct to customer outside the US and Canada from www.goorin.com,. In the meantime we can recommend using MyUS.com is the leader in package and mail forwarding. Serving our customers since 1997, MyUS.com has extensive experience in properly servicing international consumers, businesses and expatriates.

Goorin Bros. Online Returns

Keeping true to our belief that there’s a hat for every head, we take pride in the quality of our craftsmanship, and we want to ensure that you find the hat that best fits you. Maybe it’s the wrong color or size, or maybe it just wasn’t what you expected. Whatever the reason, we won’t be satisfied until you are!  Goorin Bros. maintains a 100% Product Satisfaction Guarantee. If you are not satisfied with your hat for any reason, you can return your purchase to us within 60 days for an exchange or a full refund.

Returns by Mail:

Follow these simple steps to return your Goorin Bros. purchase:

1. Please download, print out and complete this form.
2. Pack up your return and include this form with the package.
3. Ship via your preferred method to:

Goorin Bros.
Attn: Online Returns
23787 Eichler St, Unit E
Hayward, CA 94545

Once we receive your package, we will process your refund. Please allow 7-10 business days for the credit to be reflected on your card or bank account.

Exchanges:

Please contact Customer Care directly for assistance with the exchange process by calling 1-877-HAT-1895 or by emailing us at websupport@goorin.com.

Returns to a Shop:

We are happy to accept returns for web purchases at any of our hat shop locations for refund, exchange or store credit. For locations and shop hours visit: www.goorin.com/hat-shops

The Fine Print (in regular readable-sized text):

Goorin guarantees all merchandise 60 days from the receipt of shipment.
Returned items must be as you received them: Clean and with all hang tags attached.
No credits will be issued for items that have been worn; there should be no marks of facial make-up/hair product on the hat.
Customers are responsible for all return shipping costs.
Please note: We do not refund original shipping and handling charges.
Please contact websupport@goorin.com or call 1-877-HAT-1895 for items received damaged/defective or incorrect.
Please allow 7-10 business days from receipt of your package for your refund to be processed.

For more information regarding returns, please contact us by emailing websupport@goorin.com or by calling 1-877-HAT-1895.

Shipping
We’ll move heaven and earth to get you the hat you want when you want it. If you can’t visit one of our several retail locations, Goorin Brothers offers shipping via UPS for all orders placed on www.goorin.com. Shipping via UPS usually takes up to 3-7 business days to arrive to any destination in the contiguous 48 states.

Please allow one business day for your order to be processed prior to shipping. Our most expedited shipping option (UPS overnight) is available for customers who need their hat for that job interview, important date, or last minute Vegas wedding. 

Please note that we do not ship on the weekends, so any order placed on Friday, Saturday or Sunday will be shipped no earlier than the following Tuesday.

At this time, we cannot ship to PO Box addresses.

Sizing and Fit

For our hat sizing chart and instructions on measuring your head please click here.

Dealers and Resellers

Interested in selling our hats in your stores or on your website? Well, we’re pretty selective about who carries the Goorin Brothers brand, but we’d love to hear from you. Please contact our sales team at sales@goorin.com with the following information:

- Brief company history
- Details of retail and/or online presence (e.g. how many stores? what’s your monthly traffic/conversion?)
- Current product catalog and list of top performing brands

Someone should respond to you within 48 hours.

E-mail offers

Join the Goorin email list to stay up to date on the latest releases, special offers, be the first to hear about exclusive events, sales and discounts in your local store and online. Click here to subscribe to our mailing list.

You can also join us on
Facebook, Twitter and our Blog. In addtion to the exclusive offers we have weekly whisper codes, giveaways, photos and videos. A great way to learn about the Goorin Story, Heritage, and our 1333 Minna artist collective. 

Questions and Feedback
For any issues related to your online purchase, or if you have any questions that can’t be solved by our website, Facebook community, Twitter feed or experienced retail staff, you may contact customer service at websupport@goorin.com, or via phone at 1-877-HAT-1895 between 6AM and 8PM PT Monday - Thursday, 6AM and 6PM PT Friday, and 6AM and 2PM PT Saturday.