Goorin Bros. has offered handcrafted quality hats to the general public for over 100 years, starting in 1895 when founder Cassel Goorin operated his business from a street cart in Pittsburgh, Pennsylvania. Today, Goorin Bros. offers a distinguished and resonant collection of unique, luxe hats via several boutique stores across the United States, and online through www.goorin.com.
Questions and Feedback
For any issues related to your online purchase, or if you have any questions that can’t be solved by our website, Facebook community, Twitter feed or experienced retail staff, you may contact customer service at email@example.com, or via phone at 1-877-HAT-1895 between 6AM and 6PM PT Monday - Friday, and 9AM and 3PM PT Saturday.
Goorin.com currently accepts credit cards (Visa, Mastercard, American Express). We do not accept checks or money orders.
We take great pride in our products, so that you can take pride in wearing a Goorin. After placing an order, you will receive three e-mails: one to verify your order, and another to notify you that your purchase has shipped. And if that’s not enough e-mails, you can subscribe to our mailing list where you can receive sweet nothings and even sweeter exclusive offers.
If you have a Goorin.com coupon code, you may redeem it at checkout to receive a discount on your purchase.
Goorin Bros. Gift Cards can be redeemed in checkout on goorin.com. Just look for the 'redeem a gift card' checkbox under Payment Method.
Goorin Bros. Gift Cards can be purchased in our hat shops or here at goorin.com. For shop locations, phone numbers and hours visit our shops page. Please note that Gift Cards cannot be used in our Canadian shops. Gift Cards can be redeemed in U.S. shops and in checkout on goorin.com. Just look for the 'redeem a gift card' checkbox under Payment Method. Don't hesitate to contact us with any questions.
Ever compliant, Goorin Bros. applies sales tax based on where your order is shipping to. For example, if you are in California and your order is shipping to Illinois, sales tax will apply based on the local Illinois rate. Sales tax is applied to orders shipping to California, Colorado, District of Columbia, Illinois, Louisiana, Massachusetts, Minnesota, Nevada, New York, South Carolina, Tennessee, Texas and Washington, and British Columbia and Ontario in Canada. All gift card purchased are exempt from sales tax!
Canadian customers are responsible for the payment of duties and taxes. Brokerage fees for orders under $200 CAD will pay $10 CAD. Higher value purchases will pay a discounted but slightly higher rate.
Despite our cosmopolitan tendencies, Goorin Bros. does not currently ship hats directly to international customers from www.goorin.com. In the meantime we can recommend using MyUS.com is the leader in package and mail forwarding. Serving our customers since 1997, MyUS.com has extensive experience in properly servicing international consumers, businesses and expatriates.
Keeping true to our belief that there’s a hat for every head, we take pride in the quality of our craftsmanship, and we want to ensure that you find the hat that best fits you. Maybe it’s the wrong color or size, or maybe it just wasn’t what you expected. Whatever the reason, we won’t be satisfied until you are! Goorin Bros. maintains a 100% Product Satisfaction Guarantee. If you are not satisfied with your hat for any reason, you can return your purchase to us within 60 days for an exchange or a full refund.
Returns by Mail:
Follow these simple steps to return your Goorin Bros. purchase:
1. Please download, print out and complete this form.
2. Pack up your return and include this form with the package.
3. Ship via your preferred method to:
Attn: Online Returns
23787 Eichler St, Unit E
Hayward, CA 94545
Once we receive your package, we will process your refund. Please allow 7-10 business days for the credit to be reflected on your card or bank account.
Please note, at this time we can exchange items sent back to us for a different size or color of the same style only. If you would like to exchange for an alternate style, please complete this form and follow the steps above, and place a new order for your preferred new style. Once we receive your package, we will process your exchange, or refund if you are ordering an alternate style. Please allow 7-10 business days, after receipt, for exchange or refund processing. Please contact Customer Care directly if you need any assistance with the exchange process by calling 1-877-HAT-1895 or by emailing us at firstname.lastname@example.org.
Returns to a Shop:
We are happy to accept returns for web purchases at any of our hat shop locations for refund, exchange or store credit. For locations and shop hours visit: www.goorin.com/our-shops
The Fine Print (in regular readable-sized text):
• Goorin guarantees all merchandise 60 days from the receipt of shipment.
• Returned items must be as you received them: Clean and with all hang tags attached.
• No credits will be issued for items that have been worn; there should be no marks of facial make-up/hair product on the hat.
• Customers are responsible for all return shipping costs.
• Please note: We do not refund original shipping and handling charges.
• Please contact email@example.com or call 1-877-HAT-1895 for items received damaged/defective or incorrect.
• Please allow 7-10 business days from receipt of your package for your refund to be processed.
For more information regarding returns, please contact us by emailing firstname.lastname@example.org or by calling 1-877-HAT-1895.
We’ll move heaven and earth to get you the hat you want when you want it, be it from one of our fabulous retail locations, or online at www.goorin.com.
Most in stock items ship within 1 business day of ordering but some take up to 3 business days. Standard shipping usually takes up to 3-7 business days to arrive to any destination in the contiguous 48 states.
Our most expedited shipping option (overnight) is available for customers who need their hat for that job interview, important date, or last minute Vegas wedding.
Please note that we do not ship on the weekends, so any order placed on Friday, Saturday or Sunday will be shipped by the following Tuesday.
At this time, we cannot ship to PO Box addresses.
For our hat sizing chart and instructions on measuring your head, along with tips about the types of hats that will best suit your noggin please click here.
Interested in selling our hats in your stores or on your website? Well, we’re pretty selective about who carries the Goorin Bros. brand, but we’d love to hear from you. Please contact our sales team at email@example.com with the following information:
- Brief company history
- Details of retail and/or online presence (e.g. how many stores? what’s your monthly traffic/conversion?)
- Current product catalog and list of top performing brands
Someone should respond to you within 48 hours.
Join the Goorin email list to stay up to date on the latest releases, special offers, be the first to hear about exclusive events, sales and discounts in your local store and online. Click here to subscribe to our mailing list.
You can also join us on Facebook, Twitter and our Blog. In addtion to the exclusive offers we have weekly whisper codes, giveaways, photos and videos. A great way to learn about the Goorin Story, Heritage, and our 1333 Minna artist collective.
For PR inquiries, please email firstname.lastname@example.org.