Support | Goorin Bros. Hat Shop

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Support

Gift Cards

Buy a little happiness. Goorin Bros. gift cards are sold in our hat shops and online, and act just like debit cards.

Gift cards can be used at Goorin.com or in any Goorin shops in the United States. Please note that gift cards cannot be used in our Canadian shops.

Questions and Feedback

Want to tell us something? Have a question? We’d love to hear from you!

Here’s how to connect with us:

Twitter @goorinbros

Facebook Goorin Bros.

Instagram @goorinbros

Email customerservice@goorin.com

Phone 1-877-HAT-1895

Note that if you’d like to talk to us on the phone, our customer service line is open:

Monday – Friday: 6 am – 6 pm Pacific Time

Saturday: 8 am – 3 pm Pacific Time

Sunday: Closed

Payment options

We accept Goorin Bros. gift cards, Visa, Mastercard, and American Express. We do not accept checks, money orders, or PayPal. We also do not accept Visa, Mastercard, and American Express gift cards.

Sales Tax

Sales tax is applied to orders that ship to any location where we’ve got a shop.

We do not charge sales tax on gift cards.

Canadian Customers

While we do ship to Canada, Goorin Bros. online pricing is in US Dollars. Please do also note that shipping costs are higher, due to the fact that duties and brokerage fees are included in the rate.

Please also note that our online prices are in US Dollars.

By ordering goods from Goorin Bros, I hereby authorize a licensed Canadian Customs broker chosen by Goorin Bros to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for the duties and taxes, to return merchandise to Goorin Bros, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Goorin Bros. Further, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that Goorin Bros can be reimbursed.

International Customers

While Goorin Bros. does not directly ship hats to international destinations, we can highly recommend MyUS.com, a third party shipping service; MyUS.com will purchase your desired items for you, and you will pay them in turn.

To use MyUS.com:

  1. Create a MyUS.com account.
  2. When placing your order, make sure to select the “Do Not Repack” option. This will ensure that your order arrives in the original packaging provided by our warehouse.
  3. Please note that if you order feathers to accompany your hat, customs will add an import fee of $20-$50 per feather.

If you have questions about this process, please call our support team at 1-877-HAT-1895 or email us at customerservice@goorin.com. We are here to help!

Return Policy

We absolutely want you to love what you bought, so if something isn’t right, please let us know.

For returns with an original receipt, we will issue you a credit in the original form of payment. For returns with a gift receipt, we will issue a gift card for the amount of the gift. If you do not have a receipt, we can either offer you a store credit for the current selling price, or we can make an exchange for merchandise equal to the current selling price. Unfortunately we cannot refund duties, taxes, or shipping charges.

Returns by mail

  1. Please download, print, and complete this form.
  2. Pack up your return and include the completed form in the package.
  3. If your purchase was made online, please include the original order confirmation number. If you purchased items in one of our shops, please include your receipt.
  4. Ship your return to:

Goorin Bros.
Attn: Online Returns
2710 Regency Drive Suite 200
Grand Prairie, TX 75050

  1. Please note that original shipping charges are non-refundable, and that we do not provide free return shipping.
  2. Refunds will be processed within approximately seven (7) business days after we receive your return.

Returns to a Shop

Any merchandise purchased online can also be returned to a shop. For locations and shop hours, please visit www.goorin.com/shops.

Exchanges

Our online shop can exchange online purchases for the same style in a different size or color. If you prefer an alternate style, please place a new order for the item you’d like, and return the original item for a refund. Please allow up to seven (7) business days for us to process your exchange request.

Price Adjustments

We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Please contact us at 1-877-HAT-1895 or email us at customerservice@goorin.com for assistance. If you are within the deadline, we will refund the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments.

Shipping

Holiday Shipping Cutoff Dates 

We ship via UPS.

Please note that you will receive your order 3-7 business days from the day we ship it. For a delivery estimate, please see the shipping table below.

  • If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. This applies to UPS Express and Expedited orders as well as those requesting UPS Ground and Standard service. 
  • After you place your order, we will send you an order confirmation via email, followed by an email that contains tracking information. 
  • Please do note that multiple item orders may result in split shipment based on stock availability. We will email tracking confirmation with updated delivery estimations. 
  • At this time, we do not ship to Military FPO/APO Box addresses.
  • We do not offer Express or Expedited shipping to Canada. 
  • We do not offer UPS Saturday delivery service. 
  • Orders containing aerosol can only be shipped via UPS Ground service.

Shipping Costs and Methods

Method Expected Arrival Cost
UPS Standard Ground (US) 5-7 business days $8.95
Express 3-5 business days (excludes Weekends) $19.95
Expedited 2-3 business days (excludes Weekends) $38.95
Standard Ground (Canada) 7-10 business days $24.95

* Please note that we do not ship to the Yukon, Northwest Territories, or Puerto Rico

Sizing and Fit

For our hat sizing chart, instructions on how to measure your head, and tips about the types of hats that will best suit your face shape, please click here.

Dealers and Resellers

If you are interested in selling our hats in your own store or on your website, please contact our sales team with the following information:

  • Brief company history
  • How many years in business
  • Details of retail and/or online presence (for example, How many stores do you have? What is your monthly traffic/conversion?)
  • Current product catalog and list of top performing brands

E-Mail Offers

Treat your inbox to a pop of style.

Sign up for our emails and get a heads up about exclusive sales, new arrivals, invites to our parties and special events, style tips, and little surprises.

Press

For PR inquiries, please email pr@goorin.com