Virtual Styling: FAQ

everything you've been wanting to know before booking an appointment with us

Virtual Styling: FAQ

Alex Mroz, Senior Manager of our Digital Styling Program answered some frequently asked questions about all things Virtual Styling. Check it out!--->

Q: What is Virtual Styling? A: It’s the expert knowledge and our hat shop experience brought to you via Zoom. You get a hat expert one on one, uninterrupted, no waiting, tailored to your needs. All of our stylists have worked on sales floors in our brick and mortar hat shops, and they bring that service to you from the convenience to your home-or wherever it is that you want to have your virtual appointment.

Q: What is the difference between the chat box on the website and booking an appointment? A: The chat is there for quick answers for questions you might come across while on our website (size questions, product details, etc.). A booked appointment is a more focused one on one time where we help you with whatever you need in as much time as you need.

Q: Are there different kinds of appointments available? A: There’s three different appointments. The most popular are the Personal Styling appointment, which is a 45-minute appointment where our Stylist helps you wit anything you need. The Group Styling is the same, but an hour long appointment designed for multiple people- say a couple, or a wedding party(up to four). And lastly, our Unboxing/Fit Appraisal appointment, a quick, 20 minutes or less session where we help assess the fit with an order that has recently arrived at a client’s doorstep. A perfect appointment if you’re unsure if you have the right size or shape.

Q: What can I expect during a Virtual Appointment? A: Q: How long are the appointments? What do I need to do prior to the appointment time? A: All of our appointments are an hour or less. All a client would need is a measuring tape so we can help them find their hat size in centimeters during the session. Clients can expect to be on a Zoom video where we get to know a little bit about what you’re interested in with hats and your lifestyle. Clients can expect to come out of the appointment knowing their size, at least three suggestions of hats or styles that would fit them and their lifestyle best, and with an expert point of contact at Goorin Bros. that serves as their hat concierge moving forward. The appointment is often the first step in the relationship- after that we continue to work with you as much or as little as you need. There’s no need to shop alone after working with us, as we can take care of ordering, fit assessment, and product alerts.

Q: What if I don’t find anything I like during my appointment? A: That’s totally fine! We’re less interested in just getting you to buy any old hat we have in stock at that time, and much more interested in finding you the right hat. We are your patient personal shopper- once we have a sense of what you’re looking for we work with our Product & Inventory team to see when those styles are due to arrive.

Q: What is the payment process like? Is it like ordering online? A: It’s nothing like ordering online. We create an invoice for you and send it via email at a time of your choosing. All you do is apply the payment on your end. It takes about 20 seconds on your end. Couldn’t be quicker.

Q: What if the hat doesn’t work out? Can it be exchanged or returned? A: Of course! We are aligned with our 14 days exchange/return policy, and we help guide you thru the process so you’re not left alone to figure it out. We want you to return the wrong hat so we can find you the right hat.

Q: What if I already have the hat I want but just need some help styling or accessorizing? A: This is a common reason people book appointments! We can definitely help with that and are happy to do so!

Q: Will you let me know when styles I like are back in stock or help me find a specific style? A: Absolutely. We keep the wish lists of our clients so that you get the first heads up of the product you’re looking for. No need to refresh our website- we’ve got you!

Q: Where can I find tips and tricks for taking care of my hat, sizing help, etc.? A: I would suggest a few places- first the online chat is always there for you for any specific questions you might have. But we also have some great content for this on YouTube, including my Off The Wall How-To series of videos. And, of course, The 1895 Journal! 

Q: Anything new coming up we should be on the lookout for? A: Yes, we’re going to begin to have a monthly Zoom session where we give clients some product knowledge and sneak peaks of coming styles. Sort of a Behind The Curtain with the Stylist Team- will be live this coming September.

 

Virtual Appointments are an amazing and easy way to get introduced to our hats, discover your fit, find something special for your event, have your own personal stylist to help outfit you or just chatting with our experts as if you were in one of our retail shops. We love getting to know each and every one of you! Book an appointment, let's be hat buddies.

Make sure to check out the Virtual Stylist Instagram and our YouTube channel for How To's

MORE STORIES from the blog

National Hat Day

 celebrate with us on 01.15.22

The Farm History and Future

The Farm has an extensive history within Goorin Bros. but also within American hat culture. We spoke about...

Behind the Brim: The Gaucho

Three new styles to improve your collection

#HatWallWednesday Stories Vol.2

an interview series with Goorin collectors

Styling Knits: Beanies and Berets

with function and fashion in mind

RSVE: Pure Snow

available on 01.09.22

Farm Lookbook: Carousel Capsule

capsule drops sunday 01.09.22 at noon pst

Off The Wall: How To Prevent Staining

Alex is back and talking sweatbands! Let's be honest, your head retains heat and it can get a...

#HatWallWednesday Stories Vol.1

interview series with Goorin collectors

Cut & Sew: with Moon Fabrics

our most fresh flatcaps have arrived!

Goorin Bros. X Spotify: FW21 Playlist No.4

The last in our Fall/Winter playlist series

RSVE: El Alacran

An El Sol Edition, available 1.2.22 

NYE Outfitting

with Farm, Flatcaps, and Fedoras

Colonel Pierce vs Willie R

Battle of our Core Styles!

Farm Lookbook: Pillow Talk Capsule

our dreamiest Farm capsule coming to you on 12.26.21

Billy vs Night Hawk

Battle of our Core Styles!

Holiday Cocktails

and a hat to pair with it 

Holiday Style Vol.4 - Winter Wonderland

We partnered with our friends over at East Martin Co. to curate some Holiday selects for both gifts and...

Goorin Gift Guide No.5

Stocking Stuffers

RSVE: Lake Como

The fourth release in Our Holiday 2021 RSVE - 12.12.21

Off The Wall Series: Hats on Men vs Women

Alex is back with another video!

Dean the Butcher vs River Gray

Battle of our Core Styles!

Holiday Style Vol.3 - Classy Night Out

Holiday lookbook in collaboration with East Martin Co.

Goorin Bros. X Spotify: FW21 Playlist No.3

The third in our Fall/Winter playlist series

Goorin Gift Guide No.4

For "The Collector"

Leather Collection: Lookbook

From our latest FARM collection

Inside The Crown: Gifting Episode

Our stylist team talks our favorite gift picks and why

Holiday Style Vol.2 - Holiday Party

Holiday lookbook in collaboration with East Martin Co.

Seasonal Cocktails

With a Hat Pairing 

Goorin Gift Guide No.3

For the "Fashion Forward"

RSVE: El Violoncello

An El Sol Edition

The Hidden Gems of Goorin Land

Our Virtual Stylist Picks!

From the Stuffed Collection: Lookbook

The plush stuff comes to life. Four brand new patches featuring stuffed versions of some familiar faces. Each...

Holiday Style Vol.1 - Farm Leisure

Holiday lookbook in collaboration with East Martin Co.

Goorin Gift Guide No.2

For the "Elevated Everyday"

Capsule Inspiration: Dinosaur

Dinosaur Capsule launching Sunday 11.21.21 at noon pst

Off The Wall Series: How To Add Pins To A Hat

Alex is back with another 'How-To' video!

Goorin Gift Guide No.1

For the "Hat Curious" 

Styling: Gerald Fitzgerald

One of our favorite styles is back in stock!

RSVE: Sea Monster

The Second Release in Our Holiday 2021 RSVE - 11.14.21

How To Pick Your Perfect Flatcap

An oldie but a goodie - one of our favorite YouTube videos from years back from our Cut...

Goorin Bros. X Spotify: FW21 Playlist No.2

The second in our Fall/Winter playlist series

Core Style Watch: Willie R.

How we style [BLOCK No.13], an essential from our Core Collection

Unboxing The Night Hawk

Watch as our Goorin influencer, Sydney, unboxes and styles our signature Night Hawk in Tan

Capsule Inspiration: Night Vision

Are you ready for the best Farm Capsule yet? This Sunday 11.07.21 at noon PST

Get Out with Goorin: Palm Springs, CA

Bring your Goorin with you

Off The Wall Series: Finding Your First Fedora

Alex, of our Virtual Styling Program, talks about the THREE things to consider when looking for your first...

Styling: Plaid Truckers

Cozy up with plaid

RSVE: La Muerte

An El Sol Edition

Introduction to RSVE

Get On The List

Loader

your CART 0

Your cart is currently empty.

Shop Fedoras Shop Farm