Virtual Styling: FAQ

everything you've been wanting to know before booking an appointment with us

Virtual Styling: FAQ

Alex Mroz, Senior Manager of our Digital Styling Program answered some frequently asked questions about all things Virtual Styling. Check it out!--->

Q: What is Virtual Styling? A: It’s the expert knowledge and our hat shop experience brought to you via Zoom. You get a hat expert one on one, uninterrupted, no waiting,  tailored to your needs.   All of our stylists have worked on sales floors in our brick and mortar hat shops, and they bring that service to you from the convenience to your home-or wherever it is that you want to have your virtual appointment.   

Q: What is the difference between the chat box on the website and booking an appointment? A: The chat is there for quick answers for questions you might come across while on our website (size questions, product details, etc).   A booked appointment is a more focused one on one time where we help you with whatever you need in as much time as you need. 

Q: Are there different kinds of appointments available? A: There’s three different appointments.  The most popular are the Personal Styling appointment, which is a 45 minute appointment where our Stylist helps you wit anything you need.  The Group Styling is the same, but an hour long appointment designed for multiple people- say a couple, or a wedding party(up to four).  And lasty, our Unboxing/Fit Appraisal appointment, a quick, 20 minutes or less session where we help assess the fit with an order that has recently arrived at a client’s doorstep.   A perfect appointment if you’re unsure if you have the right size or shape. 

Q: What can I expect during a Virtual Appointment? A: Q: How long are the appointments? What do I need to do prior to the appointment time? A: All of our appointments are an hour or less.  All a client would need is a measuring tape so we can help them find their hat size in centimeters during the sessionClients can expect to be on a  Zoom video where we get to know a little bit about what you’re interested in with hats and your lifestyle.  Clients can expect to come out of the appointment knowing their size, at least three suggestions of hats or styles that would fit them and their lifestyle best, and with an expert point of contact at Goorin Bros that serves as their hat concierge moving forward.   The appointment is often the first step in the relationship- after that we continue to work with you as much or as little as you need.  There’s no need to shop alone after working with us, as we can take care of ordering, fit assessment, and product alerts.

Q: What if I don’t find anything I like during my appointment? A:  That’s totally fine!  We’re less interested in just getting you to buy any old hat we have in stock at that time, and much more interested in finding you the right hat.  We are your patient personal shopper- once we have a sense of what you’re looking for we work with our Product & Inventory team to see when those styles are due to arrive. 

Q:  What is the payment process like?  Is it like ordering online? A: It’s nothing like ordering online.   We create an invoice for you and send it via email at a time of your choosing.  All you do is apply the payment on your end.  It takes about 20 seconds on your end.  Couldn’t be quicker. 

Q: What if the hat doesn’t work out? Can it be exchanged or returned? A: Of course!  We are aligned with our 14 days exchange/return policy, and we help guide you thru the process so you’re not left alone to figure it out. We want you to return the wrong hat so we can find you the right hat.

Q: What if I already have the hat I want but just need some help styling or accessorizing? A: This is a common reason people book appointments!  We can definitely help with that and are happy to do so!

Q: Will you let me know when styles I like are back in stock or help me find a specific style? A: Absolutely.  We keep the wish lists of our clients so that you get the first heads up of the product you’re looking for.  No need to refresh our website- we’ve got you!

Q: Where can I find tips and tricks for taking care of my hat, sizing help, etc?A:  I would suggest a few places- first the online chat is always there for you for any specific questions you might have.  But we also have some great content for this on YouTube, including my Off The Wall How-To series of videos.  And, of course, the 1895 Journal! 

Q: Anything new coming up we should be on the lookout for? A: Yes, we’re going to begin to have a monthly Zoom session where we give clients some product knowledge and sneak peaks of coming styles.  Sort of a Behind The Curtain with the Stylist Team- will be live this coming September.

 

Virtual Appointments are an amazing and easy way to get introduced to our hats, discover your fit, find something special for your event, have your own personal stylist to help outfit you or just chatting with our experts as if you were in one of our retail shops. We love getting to know each and every one of you! Book an appointment, let's be hat buddies.

Make sure to check out the Virtual Stylist Instagram and our YouTube channel for How To's

MORE STORIES from the blog

From The Community: NYFW Interview With Ilbert J. Sanchez

Exclusive interview with Ilbert J. Sanchez of Garcon Couture on menswear, etiquette, and his new book!

The Farm: The Evolution

Designer !Michael K talks Farm Now & Future

Trucker Cap History

we took this history lesson from the men who know them best - Ben Goorin and !Michael Koester 

Off The Wall Series: How To Store Your Hats At Home

Another episode of Alex's Off The Wall Series!

Styling: Black & White Hats

with the return of Block No.13

Behind The Culture: Houston Campaign

 Houston Slab Culture : Slow, Loud and Bangin'

Behind The Design: With Peep

Designer Nathaniel Pearce aka Peep talks the Goorin design world

Off The Wall Series: How To Remove A Hat Band

Hat expert Alex Mroz shows 'How-To'

Style Watch: Tomas Santiago

Copper or Stone? Desert or Sky?

Salute to Farm Fresh Fridays

In case you missed these Fresh Friday drops

Style Watch: Baja

One hat, styled Four ways

Shop Highlight: Melrose, Los Angeles

Get to know Troy Roberts, the manager of our LA shop!

Loungewear + Wide Brims

Because if 2020 taught us anything, its that you can definitely wear your underwear outside

Off The Wall Series: How to Stretch Your Hat

Alex is back with tips & tricks for hat care at home! 

Morning Routines with Hana

Get Ready with Goorin!

Shop Highlight: French Quarter, New Orleans

Get to know Claire Mangano, the store manager of our NoLa shop!

Block Series: No.47

the sneaky silent winner of the blocks

Hana's Hot Picks

Hats are not just an accessory, they are an extension of how we feel on the inside. So when you find something that works for you there's nothing wrong with playing favorites!

Farewell To Our Newbury St Shop

our Newbury St location in Boston, MA is closing at the end of August

Off The Wall Series: How To Steam Your Straw Hat

Alex walks through how to perfectly steam your straw hats

Two Hats, Five Looks

Cast your vote: Wool or Straw?

#FARMFITNESS

have you joined the movement?!

Gender Expansive Fashion Show

We were so honored and thrilled to collaborate with SharpeHaus for the first ever Gender Expansive Fashion Show in Greenville, South Carolina!

Behind The Design: With !Michael K

Hear about Goorin and Farm designs straight from the source!

El Sol and The Lotería

The Mexican game of chance!

Musically Influenced Hats

"For those extraordinary music icons, who’s boldness not only in music but in fashion, parallels their legacy, I guarantee you somewhere along the lines in their journey there was a hat on that celestial being’s head, and it shook us all to the core."

Off The Wall Series: How To Save Your Misshapen Hat

not all hats who flatten are lost

Goorin Bros. x Spotify: SS21 No. 4

our fourth playlist of the spring/summer

Get out with Goorin: Urban Cowboy Hotel

bring Goorin to stay with you

Lookbook: August Poolside

catch us poolside all month long 

Hats & Hair

From our guest contributor: Hana Freeman - "Because hair is our natural inherited accessory"

Off The Wall Series: How To Wear Your Hat

"Angles are Attitudes" - Frank Sinatra 

Get out with Goorin: The Getaway House

a weekend of unplugging #getawayoften

Styling: Menswear for all

From our guest contributor: Hana Freeman "behind every good look that works on a man is a woman who could put it on and make it look better."

Packing Hats in Hat Boxes

store 'em, pack 'em, bring 'em

Block Series: No.35

the classic porkpie your grandfather told you about

Currently Reading

what we've been reading so far this summer

From The Community: "The Bells" film

a short film directed by Josiah Paul 

Currently Spinning

what we've been spinning at home

Block Series: No.13

Put a little yee-haw in your hat

Off The Wall Series: How To Steam Your Hat

everything you need to know to DIY at home

From Baseball To Fedora

An insider look into the hat journey of one of our own: Meredith Darling, senior CRM manager

Goorin Bros. x Spotify: SS21 No. 3

our third playlist of the Spring/Summer season

Block Series: No.28

The block for the ages

Hats & Heels

Name a better duo! From our guest contributor: Hana Freeman

Fun with The Farm

Aint no party like a NAIL PARTY

GOORIN concierge
Chat Avtar
Loader

your CART 0

Your cart is currently empty.

Shop Fedoras Shop Farm