Virtual Styling: FAQ

everything you've been wanting to know before booking an appointment with us

Virtual Styling: FAQ

Alex Mroz, Senior Manager of our Digital Styling Program answered some frequently asked questions about all things Virtual Styling. Check it out!--->

Q: What is Virtual Styling? A: It’s the expert knowledge and our hat shop experience brought to you via Zoom. You get a hat expert one on one, uninterrupted, no waiting, tailored to your needs. All of our stylists have worked on sales floors in our brick and mortar hat shops, and they bring that service to you from the convenience to your home-or wherever it is that you want to have your virtual appointment.

Q: What is the difference between the chat box on the website and booking an appointment? A: The chat is there for quick answers for questions you might come across while on our website (size questions, product details, etc.). A booked appointment is a more focused one on one time where we help you with whatever you need in as much time as you need.

Q: Are there different kinds of appointments available? A: There’s three different appointments. The most popular are the Personal Styling appointment, which is a 45-minute appointment where our Stylist helps you wit anything you need. The Group Styling is the same, but an hour long appointment designed for multiple people- say a couple, or a wedding party(up to four). And lastly, our Unboxing/Fit Appraisal appointment, a quick, 20 minutes or less session where we help assess the fit with an order that has recently arrived at a client’s doorstep. A perfect appointment if you’re unsure if you have the right size or shape.

Q: What can I expect during a Virtual Appointment? A: Q: How long are the appointments? What do I need to do prior to the appointment time? A: All of our appointments are an hour or less. All a client would need is a measuring tape so we can help them find their hat size in centimeters during the session. Clients can expect to be on a Zoom video where we get to know a little bit about what you’re interested in with hats and your lifestyle. Clients can expect to come out of the appointment knowing their size, at least three suggestions of hats or styles that would fit them and their lifestyle best, and with an expert point of contact at Goorin Bros. that serves as their hat concierge moving forward. The appointment is often the first step in the relationship- after that we continue to work with you as much or as little as you need. There’s no need to shop alone after working with us, as we can take care of ordering, fit assessment, and product alerts.

Q: What if I don’t find anything I like during my appointment? A: That’s totally fine! We’re less interested in just getting you to buy any old hat we have in stock at that time, and much more interested in finding you the right hat. We are your patient personal shopper- once we have a sense of what you’re looking for we work with our Product & Inventory team to see when those styles are due to arrive.

Q: What is the payment process like? Is it like ordering online? A: It’s nothing like ordering online. We create an invoice for you and send it via email at a time of your choosing. All you do is apply the payment on your end. It takes about 20 seconds on your end. Couldn’t be quicker.

Q: What if the hat doesn’t work out? Can it be exchanged or returned? A: Of course! We are aligned with our 14 days exchange/return policy, and we help guide you thru the process so you’re not left alone to figure it out. We want you to return the wrong hat so we can find you the right hat.

Q: What if I already have the hat I want but just need some help styling or accessorizing? A: This is a common reason people book appointments! We can definitely help with that and are happy to do so!

Q: Will you let me know when styles I like are back in stock or help me find a specific style? A: Absolutely. We keep the wish lists of our clients so that you get the first heads up of the product you’re looking for. No need to refresh our website- we’ve got you!

Q: Where can I find tips and tricks for taking care of my hat, sizing help, etc.? A: I would suggest a few places- first the online chat is always there for you for any specific questions you might have. But we also have some great content for this on YouTube, including my Off The Wall How-To series of videos. And, of course, The 1895 Journal! 

Q: Anything new coming up we should be on the lookout for? A: Yes, we’re going to begin to have a monthly Zoom session where we give clients some product knowledge and sneak peaks of coming styles. Sort of a Behind The Curtain with the Stylist Team- will be live this coming September.


Virtual Appointments are an amazing and easy way to get introduced to our hats, discover your fit, find something special for your event, have your own personal stylist to help outfit you or just chatting with our experts as if you were in one of our retail shops. We love getting to know each and every one of you! Book an appointment, let's be hat buddies.

Make sure to check out the Virtual Stylist Instagram and our YouTube channel for How To's

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