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Support

Gift Cards

Buy a little happiness. Goorin Bros. gift cards are sold in our hat shops and online, and act just like debit cards.

Gift cards can be used at Goorin.com or in any Goorin shops in the United States and Canada. Please note Gift cards are kept in US currencies and will fluctuate with exchange rates.

Gift Cards Terms and Conditions:

  • If the amount of your E-Gift Card is less than the total purchase amount, you will need to pay the remainder of the purchase with a valid credit card.
  • If the amount of your E-Gift Card is over the total purchase amount, the balance of your E-Gift Card will be updated with the remaining amount.
  • We do not charge sales tax when you buy an E-Gift Card because it is charged when the E-Gift Card is used.
  • E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by state law).
  • “Online only” E-Gift Cards can only be used at Goorin.com. E-Gift Cards cannot be used at wholesalers or at reseller locations.
  • If you have any additional questions, please contact our Customer Care team, they will be happy to assist. Our team is available at support@goorin.com or at 877-428-1895, during regular business hours.

Questions and Feedback

Want to tell us something? Have a question? We’d love to hear from you!

Email support@goorin.com

Phone 1-877-HAT-1895

Note that if you’d like to talk to us on the phone, our customer service line is open:

Monday – Friday: 6 am – 6 pm Pacific Time

Saturday: 8 am – 3 pm Pacific Time

Sunday: Closed

Connect With Us on Social

Twitter @goorinbros

Facebook Goorin Bros.

Instagram @goorinbros

Payment options

We accept Goorin Bros. gift cards, Visa, Mastercard, and American Express. We do not accept checks, money orders, or PayPal. We also do not accept Visa, Mastercard, and American Express gift cards.

Sales Tax

Sales tax is applied to orders that ship to any state and/or location where we’ve got a shop. Currently, this list includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Louisiana, Massachusetts, Minnesota, Nevada, New York, South Carolina, Tennessee, Texas, and Washington in the United States, and British Columbia and Ontario in Canada.

We do not charge sales tax on gift cards.

Canadian Customers

While we do ship to Canada, Goorin Bros. online pricing is in US Dollars. Please do also note that shipping costs are higher, due to the fact that duties and brokerage fees are included in the rate.

Please also note that our online prices are in US Dollars.

By ordering goods from Goorin Bros, I hereby authorize a licensed Canadian Customs broker chosen by Goorin Bros to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, account for the duties and taxes, to return merchandise to Goorin Bros, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Goorin Bros. Further, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that Goorin Bros can be reimbursed.

International Customers

While Goorin Bros. does not directly ship hats to international destinations, we can highly recommend MyUS.com, a third party shipping service; MyUS.com will purchase your desired items for you, and you will pay them in turn.

To use MyUS.com:

  1. Create a MyUS.com account (Click Here).
  2. MyUS will recognize the link and apply a 1 year free Premium membership to your order, so that you do not incur any additional costs, and can place a “Personal Shopper” order. (If you do not use the link, you will not receive this discount).
  3. When placing your order, make sure to select the “Do Not Repack” option. This will ensure that your order arrives in the original packaging provided by our warehouse.
  4. Please note that if you order feathers to accompany your hat, customs will add an import fee of $20-$50 per feather.

If you have questions about this process, please call our support team at 1-877-HAT-1895 or email us at support@goorin.com. We are here to help!

Return Policy

  1. Online or in-store purchases needing an exchange, refund, or store credit can be returned in person to any Goorin Bros. retail store location when accompanied by the original paper or digital receipt, within 60 days of purchase. *In-store purchases cannot be completed via online returns, and must be returned back to the store
  2. Customers are responsible for all return shipping costs when returning by mail, unless your order arrives incorrect or damaged, in which case please contact us at (877)428-1895, or at support@goorin.com for a prepaid return shipping label.
    • All products determined valid by Goorin Bros. to be defective in manufacturing or materials may be exchanged within 365 days when accompanied by the original paper or digital receipt. Goorin Bros. guarantee doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents.

*All items must be in original condition to be considered for an exchange or refund

GIFT RETURNS:
Gifts being returned without an original paper or digital receipt will be issued a Goorin Bros. Gift Card for the current selling price of the item. Products must be in their original condition.

**PLEASE ENSURE YOU ARE READING AND COMPLETING THE CORRECT SECTION BELOW FOR YOUR PURCHASE AND RETURN**
RETURNING YOUR IN-STORE PURCHASE

  1. To ensure proper processing, please return your GoorinBros. in-store purchases to any Goorin Bros. retail location in the US or Canada, for exchange, refund, or store credit.
  2. This form may be used to accompany the shipment if you are mailing to a Retail location; please be certain to include your contact information, telephone or email, in the “Additional Comments” section, should the shop need to reach out to you.

ONLINE ORDER RETURNS FOR REFUNDS OR A GIFT CARD

  1. Please click here to download and print a copy of our online return form.
  2. Please be certain to make note of your online order number and your telephone number and email address, in the “Additional Comments” on the form should our Customer Care team needs to contact you.
  3. Pack up your return and include this form with the package.

Price Adjustments

We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. Please contact us at 1-877-HAT-1895 or email us at support@goorin.com for assistance. If you are within the deadline, we will refund the difference in your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments.

Shipping Information

 

Free Shipping on All Orders over $150. Expedited Shipping not included.

Free Shipping is for Ground Shipping, applies to orders shipping in the 48 contiguous states.

Please note that you will receive your order 3-7 business days from the day we ship it. For a delivery estimate, please see the shipping table below.

  • If you place your after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. This applies to Fedex 2Day and Overnight orders as well as those requesting Fedex Ground and Standard service. 
  • After you place your order, we will send you an order confirmation via email, followed by an email that contains tracking information. 
  • Please do note that multiple item orders may result in split shipment based on stock availability. We will email tracking confirmation with updated delivery estimations. 
  • At this time, we do not ship to Military FPO/APO Box addresses.
  • We do not offer 2Day or Overnight shipping to Canada. 
  • We do not offer Fedex Saturday delivery service. 
  • Orders containing aerosol can only be shipped via Fedex Ground.
  • Gift Cards are excluded from “Free Shipping” promotions.

HOLIDAY SHIPPING- DECEMBER ONLY

Method Cut-Off Date Expected Arrivals Cost
Fedex Ground 12/16 Up to 5 business days $8.89
SmartPost 12/16 Up to 5 business days $8.89
Alaska & Hawaii 12/12 @ 11am CST 6- 8 business days $8.89
2nd Day 12/18 @ 11am CST 3- 5 business days (excludes Sundays) $19.95
Next Day Air 12/19 @ 11am CST 2- 3 business days (excludes Sundays) $38.95

Shipping Costs and Methods

Method Expected Arrival Cost
Fedex Ground (US) 5-7 business days $8.95
Fedex 2Day 3-5 business days (excludes Weekends) $19.95
Fedex Overnight 2-3 business days (excludes Weekends) $38.95
Standard Ground (Canada) 7-10 business days $24.95

* Please note that we do not ship to the Yukon, Northwest Territories, or Puerto Rico or the Virgin Islands

Sizing and Fit

For our hat sizing chart, instructions on how to measure your head, and tips about the types of hats that will best suit your face shape, please click here.

Dealers and Resellers

If you are interested in selling our hats in your own store or on your website, please contact our sales team at sales@goorin.com with the following information:

  • Brief company history
  • How many years in business
  • Details of retail and/or online presence (for example, How many stores do you have? What is your monthly traffic/conversion?)
  • Current product catalog and list of top performing brands

Email Offers

Treat your inbox to a pop of style.

Sign up for our emails and get a heads up about exclusive sales, new arrivals, invites to our parties and special events, style tips, and little surprises.

Press

For PR inquiries, please email pr@goorin.com